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VAT Relief

Many items on our website are available for VAT relief. You may be eligible to claim VAT relief if you, or the person for whom you are purchasing, are chronically sick or disabled,  or if you are buying on behalf of a charity. 

You can claim VAT relief when purchasing from our website; you will just need to complete the self-declaration form in the checkout process.

Products that are eligible for VAT relief can easily be identified by the VAT relief available logo against relevant products.

To claim VAT relief simply tick the box which will appear under the products in your basket.

VAT Tick Box




After completing the short declaration form, simply select the products you wish to claim VAT relief against. Select the products by clicking the grey tick box next to the product in the basket, the tick will change to pink to confirm your selection. VAT will then automatically be deducted from the order total.

Please note that a small amount of VAT will remain on your order even if you have claimed VAT relief. This is related to the delivery charge on which we are not permitted to remove tax.

If you wish to place an order using our catalogue or via the phone, you can still claim VAT relief. A simple self-declaration form will be sent to you to complete, sign and return. Please call our Customer Care Team on 0800 622 6001 who will be more than happy to assist.

If you need general advice or have any queries regarding VAT relief entitlement, you can check the HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People where you will be able to find out more information.

Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offence to make a false declaration.