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Our Guarantee

We want you to be happy with our products and that is why we provide the Co-operative Independent Living guarantee.

It’s quite simple, if for ANY reason you are not happy with your product during the first 60 days of your purchase, we will refund the cost of your item so long as the product is in a re-saleable condition and returned to us in its original and intact packaging. We will also ensure that returning a product is as simple as possible.

This guarantee is in addition to your statutory rights. For more information on these, go to


A small number of our products are not covered by the Co-operative Independent Living Guarantee (for example Tena Lady products, bath lifts and commodes). 

More information about excluded products