For Help & Advice Call 0800 622 6001


Delivery times

We usually dispatch orders the next working day following receipt of payment.  Your parcel will usually be sent by Royal Mail First Class post or Parcelforce. Please note that some items are sent directly from the supplier and delivery may take a little longer.

Please allow up to 5 working days for delivery and call our Customer Services team on 0800 622 6001 if you have any questions.

Delivery destination

We deliver to addresses within the UK but regret that currently we do not accept orders for countries outside the UK, including the Channel Islands, Isle of Man and Eire.

Postage charges

Postage is only £4.25 on all orders under £50.00. These rates apply to each individual UK delivery address. There is free delivery on all orders over £50.00 including VAT. 

Order tracking and history

If you have registered with us, you can track your order's progress through our warehouse. Log in to my account.

We want you to be happy with our products so we’re providing the Co-operative Independent Living guarantee.